Monday, August 18, 2025

Order Management: A Quick Walkthrough

 Business Process

Capture Orders and Fulfill Them


Order To Cash Process Flow


Key Tasks

Order To Cash Process Flow
(Standard Pick from Stock Order)



PreRequestie Master Data


Customer


Product



Item Templates (Example)
  • ATO Item
  • ATO Model
  • ATO Option Class
  • Configured Item
  • Equipment
  • Finished Good
  • Kit
  • Model
  • Option Class
  • PTO Model
  • PTO Option Class
  • Raw Material
  • Subassembly

Pricing
- To define and manage product prices, discounts, etc.

  • Cost List
  • Return Price List
  • Currency Conversion List

Roles & Data Access
  • Order Management
    • Order Administrator
    • Order Entry Specialist
    • Order Manager
  • Pricing
    • Pricing Administrator
    • Pricing Analyst
    • Pricing Manager
  • Product Management
    • Product Manager
    • Product Data Steward
  • Inventory Management
    • Inventory Manager
  • Customer & AR Invoice
    • Accounts Receivable Manager

Enterprise Structure



Core Configurations

Enterprise Setup/Structure: LE, BU, Inv Org, Sub Inv, Loc
  • Order Management
    • Order Type
    • Orchestration Process 
    • Transformation Rules
  • Pricing
    • Price List
  • Product Management
    • Product Definition
    • Attributes
  • Inventory / Shipping
    • Shipping Parameter
    • Pick Wave Rules
    • Ship Confirm Rules
  • Customer & AR Invoice
    • Customer Master Data
    • Manage Accounting Periods
    • Receivables System Options
    • Manage Remit To Addresses

Standard Order Process Flow


An orchestration process is a sequence of steps that automate fulfilling your sales order's fulfillment lines across fulfillment systems.


Fulfilment Lines (Example)





Drop Ship vs. Back-To-Back


Back-2-Back
Create → Book → Create PO → Receive → Ship → Invoice → Close

Drop Ship
Create → Book → Create PO → Supplier Ships to Customer → Record ASN → Invoice → Close

Key Configuration Tasks 
  • Manage Order Lookups (Order Type)
  • Manage Order Management Parameters (Item Validation Organization)
  • Manage Orchestration Process Definitions
  • Manage Hold Codes
  • Transformation Rules
    • Manage Pretransformation Defaulting Rules
    • Manage Product Transformation Rules
    • Manage Posttransformation Defaulting Rules
  • Manage Pricing Parameters (Item Validation Organization)

Pricing Administration


Global Order Promising (*Advanced)
- It helps you fulfill sales orders by the requested date for items

  • Order Promising Rules (Example)
    • Manage ATP Rules
    • Manage Supply Allocation Rules
    • Manage Sourcing Rules
    • Manage Real-Time Supply Update Rules

Important Oracle Notes:

FA: SCM: OM: Master Note - Order Orchestration (Doc ID 2705447.1)
FA: SCM: OM: Master Note - How To Progress Fulfillment Lines (Doc ID 2325415.1)
FA: SCM: OM: Master Note - Order Approvals (Doc ID 2705414.1)
FA: SCM: OM: Master Note - Order Management Set Up, Ideas and Frequently Asked Questions (Doc ID 2709458.1)
FA: SCM: OM: Master Note - Transforming Data on Sales Orders Using Order Management Extensions (Doc ID 2677269.1)
FA: SCM: OM: Master Note - Sold to, Ship to and Bill to Setup and Errors reported in Order Management (Doc ID 2664351.1)
FA: SCM: OM: How To: Defining Order Management Extensions - Including Code Snippets (Doc ID 2428750.1)